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Terms & Conditions

The services provided by the company and through this website and retail outlet are subjected to the following terms and conditions. So, while carrying out any purchase through the website and retail it is strongly recommended for all the customers to read the following first.



The contents and designs available on the website can only be used for personal and non-commercial use. Duplication of designs for commercial use is strictly prohibited as all content on the website including designs are protected by intellectual property rights and international copyright law.



The fitting of clothing depends on cut, style and fabric of each garment. Customer is recommended to review the sizing guide for selection before placing their order.

While ordering custom-made products via website or retail, the customer shall provide accurate measurements along with the size and choice of fabric because once the order has been placed, the company shall not be liable for size and measurement problems.


Return And Exchange Policy

Once purchased, a product can be returned in an unused condition along with an intact price tag while if it is used, it shall not be returned. A customer can also exchange their unused and tagged product within 7 days of purchase by presenting the original sale receipt.



Except where it is mentioned otherwise, the List Price which is displayed along with each product on the website represents the complete price of product and the international shipping charges, if it is not specified otherwise in Shipping Fees section.

The products available on the website and at retail outlet have fixed prices. Therefore, customers shall not demand any discount or price reduction unless specified by the company.

The customer shall pay 50% of total payment as advance at the time of order placement.


International And Local Shipping

The products ordered for international shipping shall be delivered in --- working days. If under any circumstances, the company fails to ship the product on time, it will intimate the customer electronically and refund payment for the unavailable products.

The products that are ordered for local shipping shall be delivered to the given address within --- working days, however if there is any delay in delivery, the customers can track their shipment.

Shipping charges for both international and local delivery shall be applied.


Product Properties, Damages And Their Wash Care

All the products listed on the website are crafted by using the finest of materials. The subtle color, finish and texture variations are natural for handmade products. The products on website involve the crafts-based traditions including dying, spinning, wood block printing, weaving and embroidery.

The company has made great efforts to display the colors of products in most accuracy on the website. However, due to various factors including lighting and display of monitor screens, the company does not guarantee the exact color of products as customers may see on the website as it may have slight variations.

All garments are recommended to be dry-cleaned only.

The outlet shall not be held responsible for a wrong size once the product has been purchased by the customer.

If a customer, while trying any clothing at the outlet incurs any damage to the product, he/she shall be liable for the payment of compensation.

Each product has specific guidelines regarding wash and care. However, if a product is damaged in any manner after it has been purchased, the outlet or the company shall not be liable. For instance if an appliqué comes off, hot iron burns a part of cloth, or if light colored clothes are washed with dark colors and the damage occurs, then only the customer shall be liable for all such damages to the product.


Other Policies

The outlet shall not be responsible for any item that is theft or lost inside the premises.

The company provides guarantee only for the quality of fabric and designs

The company reserves a right to change any policy, terms and conditions, and prices anytime without any prior notice or disclamation.

Company shall not be liable for accuracy of specifications that are conveyed through telephone.


Complaints And Defects

If any, the complaint shall immediately be registered while the defective products shall be returned without any transportation charges.

If the company is found to be responsible for the defect in any product, it shall be manufactured again or repaired (if possible) at the discretion of customer. Whereas, the customer is entitled to withdraw from contract or reduce the value in case the newly manufactured product replacement or repair fails to remedy the defect.