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FAQ

   

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          How to make a purchase?

Select your desired item and make a click on Buy Now button. Continue shopping if you want to or go to your shopping cart to view all selected items and then click on Proceed and Check Out button.

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          Which size will fit me?

All products available are made according to standard sizes. However some may vary and customers are encouraged to view actual dimensions of all the products that they want to buy. Additionally, you can get a customized size for yourself.

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          What are the available payment methods?

We accept cards for payments. However, an option for Cash on Delivery is also available for customers across Pakistan.

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          Is it safe to use my credit card on this website?

We understand that safety comes first. Your personal information is important for the company therefore, we use an efficient technology to safely transmit customers’ credit card and personal information through the system. All orders pass through a very secure checkout system.

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          Can I track the order I placed?

Yes you can. Once the payment is made and the order is dispatched, customers can track their orders through the courier service provider instantly after entering the tracking number which is provided through e-mail along with order confirmation.

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           Can I add products to an existing order?

Unfortunately, no. Once an order is confirmed and paid for, it is right away dispatched to be received by the customer. In case you want to order more products after you have placed an order, you will be required to place a new order.

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           If any problem occurs how do I communicate with the company?

You can always e-mail your queries and questions through the website and customer representatives will shortly address the issue through electronic communication. Or you can even call at our number available on the contact us section.

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          How can I cancel my order?

Once the payment is made and order confirmation is sent to the customer, the order cannot be canceled.

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           Can I return a purchased item, and how?

Yes, you can return any purchased product but it should be unused, tagged and should have the payment receipt. You can simply visit the store or dispatch the parcel back to Pakistan at the stores address if you cannot visit the store in person.

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          How long will it take for delivery of my order?

Ideally, the dispatched parcel should reach the customer within 3-4 weeks. However, if there is any delay, the customer can always contact the company through website or inquire about the status of parcel from courier service.

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          What happens if I order something which is not in stock?

The company makes sure that the stock levels of listed items are accurate however, there may be times when an error occurs and shows finished items as available. If a customer has placed an order for such an out-of-stock item, he will not be charged for that specific item and other items (if any) in the placed order will be shipped.